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Type:
Support Activity
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Status:
Resolved
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Priority:
Critical
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Resolution:
Done
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Affects Version/s:
None
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Fix Version/s:
None
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Component/s:
None
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Support Task Type:
Query Resolution
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HPB is trying to download docs that EEs uploaded into the system during OE and the system is telling them file not found. Can Dev please look at the EE record below and let us know why we are having this experience. The client, Mandy and I tested it and getting the same result.
- relates to
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WT-5083
University of Notre Dame - Uploaded Documents
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Production Complete
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This looks like it is just HPB; did we run it for all other UHC clients?