WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8048

HPB - Upload Documents

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Query Resolution
    • Environment:
      Production
    • Reported by:
      White Label
    • Module:
      BenAdmin - EDS

      Description

      HPB is trying to download docs that EEs uploaded into the system during OE and the system is telling them file not found. Can Dev please look at the EE record below and let us know why we are having this experience. The client, Mandy and I tested it and getting the same result.

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-5083 University of Notre Dame - Uploaded Documents

          • High - Serious problem that could block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            jennifer.leugers Jennifer Leugers created issue -
            rakeshr Rakesh Roy (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-5083 [ WT-5083 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Vijay Siddha [ vijays ] Sheetal Bodhale [ sheetal.bodhale ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Attachment HPB_EmployeesWithMissingDocuments.xls [ 38384 ]
            Hide
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Jennifer Leugers,

            Please find list of employee whose documents are missing.Employees need to upload their documents.
            HPB_EmployeesWithMissingDocuments.xls

            We have given one fix on 24th Jan related to download file and we are able to reproduce the issue.We will give update on that on Monday till EOD.

            CC:Satya
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Jennifer Leugers , Please find list of employee whose documents are missing.Employees need to upload their documents. HPB_EmployeesWithMissingDocuments.xls We have given one fix on 24th Jan related to download file and we are able to reproduce the issue.We will give update on that on Monday till EOD. CC: Satya Thanks, Sheetal Bodhale
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Status Open [ 1 ] In Progress [ 3 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Jennifer Leugers [ jennifer.leugers ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Description
            HPB is trying to download docs that EEs uploaded into the system during OE and the system is telling them file not found. Can Dev please look at the EE record below and let us know why we are having this experience. The client, Mandy and I tested it and getting the same result.             		HPB is trying to download docs that EEs uploaded into the system during OE and the system is telling them file not found. Can Dev please look at the EE record below and let us know why we are having this experience. The client, Mandy and I tested it and getting the same result.
            Remaining Estimate 5h [ 18000 ]
            Original Estimate 5h [ 18000 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Remaining Estimate 5h [ 18000 ] 4h [ 14400 ]
            Time Spent 1h [ 3600 ]
            Worklog Id 21364 [ 21364 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Remaining Estimate 4h [ 14400 ] 3.85h [ 13860 ]
            Time Spent 1h [ 3600 ] 1.15h [ 4140 ]
            Worklog Id 21364 [ 21364 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 28/Jan/17 01:43 AM - edited
            • Time Spent:
              1.15h
               

              fetched list from back end

            satyap Satya made changes -
            Module Parent values: BenAdmin(10100) Parent values: BenAdmin(10100)Level 1 values: EDS(10108)
            Hide
            Permalink
            jennifer.leugers Jennifer Leugers added a comment -

            Hi all - any updates on this?

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all - any updates on this?
            jennifer.leugers Jennifer Leugers made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Sheetal Bodhale [ sheetal.bodhale ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Aarati Sabnis [ aarati.sabnis ]
            Hide
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Aarati Sabnis,

            Please update the status.
            CC:Satya
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Aarati Sabnis , Please update the status. CC: Satya Thanks, Sheetal Bodhale
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment -

            Hello Jennifer Leugers,

            When file is uploaded and downloaded without saving it,it will delete that file from the server.
            This is implemented for security purpose to avoid cross user to access uploaded file.

            File upload functionality with saving is working fine

            We are working on it and will update you the detailed estimation to implement the change by tomorrow EOD.

            Thanks & Regards,
            Aarati R. Sabnis

            CC Satya,Swapnil Pandhare,Sheetal Bodhale

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hello Jennifer Leugers , When file is uploaded and downloaded without saving it,it will delete that file from the server. This is implemented for security purpose to avoid cross user to access uploaded file. File upload functionality with saving is working fine We are working on it and will update you the detailed estimation to implement the change by tomorrow EOD. Thanks & Regards, Aarati R. Sabnis CC Satya , Swapnil Pandhare , Sheetal Bodhale
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Aarati Sabnis [ aarati.sabnis ] Jennifer Leugers [ jennifer.leugers ]
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment -

            It is fixed and deployed on local environment.
            For further details please refer linked ticket WT-5083

            Thanks & Regards,
            Aarati R. Sabnis

            CC Satya,Swapnil Pandhare,Sheetal Bodhale

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - It is fixed and deployed on local environment. For further details please refer linked ticket WT-5083 Thanks & Regards, Aarati R. Sabnis CC Satya , Swapnil Pandhare , Sheetal Bodhale
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Sheetal Bodhale [ sheetal.bodhale ]
            Status Open [ 1 ] In Progress [ 3 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Jennifer Leugers [ jennifer.leugers ]
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment -

            Hello Jennifer Leugers,

            Fixed is deployed on Production environment.

            Thanks & Regards,
            Aarati R. Sabnis

            CC Satya,Sheetal Bodhale

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hello Jennifer Leugers , Fixed is deployed on Production environment. Thanks & Regards, Aarati R. Sabnis CC Satya , Sheetal Bodhale
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Aarati Sabnis [ aarati.sabnis ]
            Status Open [ 1 ] In Progress [ 3 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Aarati Sabnis [ aarati.sabnis ] Jennifer Leugers [ jennifer.leugers ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Aarati Sabnis [ aarati.sabnis ]
            Status Open [ 1 ] In Progress [ 3 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Aarati Sabnis [ aarati.sabnis ] Jennifer Leugers [ jennifer.leugers ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Progress [ 3 ] Waiting for Customer Input [ 10500 ]
            Hide
            Permalink
            jennifer.leugers Jennifer Leugers added a comment -

            All RMH is still stating this is not fixed (they reported it again on 2/10). Please re-verify and provide the three Cs on the issue.

            Show
            jennifer.leugers Jennifer Leugers added a comment - All RMH is still stating this is not fixed (they reported it again on 2/10). Please re-verify and provide the three Cs on the issue.
            jennifer.leugers Jennifer Leugers made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Aarati Sabnis [ aarati.sabnis ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            Hide
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) added a comment -

            Hello Jennifer Leugers,

            As mentioned earlier ,Fixed is deployed on production environment on 8th Feb. 2017.
            But employees who have uploaded document before our fix ,will face same issue as files are deleted from the server.
            Employee need to re- upload the document.

            Please share the details of employee who has uploaded the document after our fix and still facing the issue.

            Thanks & Regards,
            Aarati R. Sabnis

            CC Vijay Siddha,Satya,Sheetal Bodhale

            Show
            aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hello Jennifer Leugers , As mentioned earlier ,Fixed is deployed on production environment on 8th Feb. 2017. But employees who have uploaded document before our fix ,will face same issue as files are deleted from the server. Employee need to re- upload the document. Please share the details of employee who has uploaded the document after our fix and still facing the issue. Thanks & Regards, Aarati R. Sabnis CC Vijay Siddha , Satya , Sheetal Bodhale
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            Permalink
            aarati.sabnis Aarati Sabnis (Inactive) logged work - 17/Feb/17 09:02 AM
            • Time Spent:
              0.5h
               

              Internal discussion with Sheetal
              Comment

            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Assignee Aarati Sabnis [ aarati.sabnis ] Jennifer Leugers [ jennifer.leugers ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Status Open [ 1 ] Waiting for Customer Input [ 10500 ]
            aarati.sabnis Aarati Sabnis (Inactive) made changes -
            Remaining Estimate 3.85h [ 13860 ] 3.35h [ 12060 ]
            Time Spent 1.15h [ 4140 ] 1.65h [ 5940 ]
            Worklog Id 25769 [ 25769 ]
            Hide
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Jennifer Leugers,

            This issue may occur on all cross other companies.
            We are planning to scan all companies documents in next week.

            CC:Jaideep VinchurkarSatyaVijay Siddha

            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Jennifer Leugers , This issue may occur on all cross other companies. We are planning to scan all companies documents in next week. CC: Jaideep Vinchurkar Satya Vijay Siddha Thanks, Sheetal Bodhale
            satyap Satya made changes -
            Status Waiting for Customer Input [ 10500 ] In Progress [ 3 ]
            Hide
            Permalink
            satyap Satya added a comment -

            Hi AKshay,

            Can you please check this issue on priority today. If required, discuss with Sheetal/Aarati once.

            Regards,
            Satya Prakash

            Cc: Sheetal Bodhale Aarati Sabnis Vijay Siddha

            Show
            satyap Satya added a comment - Hi AKshay, Can you please check this issue on priority today. If required, discuss with Sheetal/Aarati once. Regards, Satya Prakash Cc: Sheetal Bodhale Aarati Sabnis Vijay Siddha
            satyap Satya made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Akshay Mukkawar [ akshay.mukkawar ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Remaining Estimate 3.35h [ 12060 ] 0h [ 0 ]
            Time Spent 1.65h [ 5940 ] 9.65h [ 34740 ]
            Worklog Id 27114 [ 27114 ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Attachment HPB_EmployeesWithMissingDocument.xls [ 40710 ]
            Hide
            Permalink
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment - - edited

            Hello Jennifer Leugers,

            Please find list of employee whose documents are missing.Employees need to upload their documents.

            HPB_EmployeesWithMissingDocument.xls

            Thanks,
            Akshay Mukkawar
            CC : Sheetal Bodhale,Satya

            Show
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment - - edited Hello Jennifer Leugers , Please find list of employee whose documents are missing.Employees need to upload their documents. HPB_EmployeesWithMissingDocument.xls Thanks, Akshay Mukkawar CC : Sheetal Bodhale , Satya
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Akshay Mukkawar [ akshay.mukkawar ] Jennifer Leugers [ jennifer.leugers ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 9.65h [ 34740 ] 9.8h [ 35280 ]
            Worklog Id 27236 [ 27236 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 25/Feb/17 01:05 AM
            • Time Spent:
              0.15h
               

              internal discussion

            Permalink
            akshay.mukkawar Akshay Mukkawar (Inactive) logged work - 25/Feb/17 01:56 AM
            • Time Spent:
              8h
               
              <No comment>
            Hide
            Permalink
            jennifer.leugers Jennifer Leugers added a comment -

            This looks like it is just HPB; did we run it for all other UHC clients?

            Show
            jennifer.leugers Jennifer Leugers added a comment - This looks like it is just HPB; did we run it for all other UHC clients?
            jennifer.leugers Jennifer Leugers made changes -
            Resolution Fixed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            jennifer.leugers Jennifer Leugers made changes -
            Assignee Jennifer Leugers [ jennifer.leugers ] Satya [ ID10004 ]
            Hide
            Permalink
            satyap Satya added a comment -

            Hi Sheetal,

            We need to scan UHC & other compannies for this issue and share details. Can you please share ETA for this?

            Regards,
            Satya Prakash

            Cc: Vijay Siddha Rakesh Roy

            Show
            satyap Satya added a comment - Hi Sheetal, We need to scan UHC & other compannies for this issue and share details. Can you please share ETA for this? Regards, Satya Prakash Cc: Vijay Siddha Rakesh Roy
            satyap Satya made changes -
            Assignee Satya [ ID10004 ] Sheetal Bodhale [ sheetal.bodhale ]
            Hide
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

            Hi Jennifer Leugers,

            We will share ETA by tomorrow EOD.

            CC:Jaideep VinchurkarRakesh RoyAkshay MukkawarVijay SiddhaSatya
            Thanks,
            Sheetal Bodhale

            Show
            sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Jennifer Leugers , We will share ETA by tomorrow EOD. CC: Jaideep Vinchurkar Rakesh Roy Akshay Mukkawar Vijay Siddha Satya Thanks, Sheetal Bodhale
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Assignee Sheetal Bodhale [ sheetal.bodhale ] Akshay Mukkawar [ akshay.mukkawar ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Attachment Documents missing Employees.xls [ 41613 ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Comment [ Hi [~jennifer.leugers],

            Please find attachment for Task breakdown Documents missing Employees Utility.


            CC: [~sheetal.bodhale],[~satyap]
            Thanks,
            Akshay Mukkawar,
             [^Documents missing Employees.xls] ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Attachment ETA_Documents missing Employees Utility.xls [ 41616 ]
            Hide
            Permalink
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment -

            Hi Jennifer Leugers,

            Please find attachment ETA Sheet.

            CC: Sheetal Bodhale,Satya
            Thanks,
            Akshay Mukkawar,
            ETA_Documents missing Employees Utility.xls

            Show
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment - Hi Jennifer Leugers , Please find attachment ETA Sheet. CC: Sheetal Bodhale , Satya Thanks, Akshay Mukkawar, ETA_Documents missing Employees Utility.xls
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 9.8h [ 35280 ] 9.95h [ 35820 ]
            Worklog Id 29443 [ 29443 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 08/Mar/17 12:15 AM
            • Time Spent:
              0.15h
               

              internal discussion

            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 9.95h [ 35820 ] 11.95h [ 43020 ]
            Worklog Id 30198 [ 30198 ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Attachment DocumentsMissingonallCompanywithUHC.xlsx [ 41903 ]
            Attachment DocumentsmissingonUHC.xls [ 41904 ]
            Hide
            Permalink
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment -

            Hi Jennifer Leugers,

            Please find attached sheet of UHC companies whose employee documents are missing.DocumentsmissingonUHC.xls

            Please find attached all other Company's list whose employee documents are missing.
            DocumentsMissingonallCompanywithUHC.xlsx

            CC:Sheetal BodhaleSatyaJaideep VinchurkarVijay Siddha

            Thanks ,
            Akshay Mukkawar,

            Show
            akshay.mukkawar Akshay Mukkawar (Inactive) added a comment - Hi Jennifer Leugers , Please find attached sheet of UHC companies whose employee documents are missing. DocumentsmissingonUHC.xls Please find attached all other Company's list whose employee documents are missing. DocumentsMissingonallCompanywithUHC.xlsx CC: Sheetal Bodhale Satya Jaideep Vinchurkar Vijay Siddha Thanks , Akshay Mukkawar,
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Status Reopened [ 4 ] In Progress [ 3 ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Status In Progress [ 3 ] Open [ 1 ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Assignee Akshay Mukkawar [ akshay.mukkawar ] Jennifer Leugers [ jennifer.leugers ]
            akshay.mukkawar Akshay Mukkawar (Inactive) made changes -
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            sheetal.bodhale Sheetal Bodhale (Inactive) made changes -
            Time Spent 11.95h [ 43020 ] 12.45h [ 44820 ]
            Worklog Id 30367 [ 30367 ]
            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 10/Mar/17 09:44 PM
            • Time Spent:
              2h
               

              code testing and review
              fetching data
              executed utility on production

            Permalink
            sheetal.bodhale Sheetal Bodhale (Inactive) logged work - 11/Mar/17 01:55 AM
            • Time Spent:
              0.5h
               

              discussion on changes and code

            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Aarati Sabnis (Inactive) made transition -
            Open In Progress
            		8d 17h 48m 4
            Aarati Sabnis (Inactive) made transition -
            In Progress Waiting for Customer Input
            		5m 19s 1
            Aarati Sabnis (Inactive) made transition -
            Open Waiting for Customer Input
            		57s 1
            Satya made transition -
            Waiting for Customer Input In Progress
            		14d 12h 37m 2
            Jennifer Leugers made transition -
            Resolved Reopen
            		6d 9h 17m 1
            Akshay Mukkawar (Inactive) made transition -
            Reopen In Progress
            		7d 13h 34m 1
            Akshay Mukkawar (Inactive) made transition -
            In Progress Open
            		5d 12h 13m 6
            Akshay Mukkawar (Inactive) made transition -
            Open Resolved
            		37s 2

              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              jennifer.leugers Jennifer Leugers
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

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                Updated:
                Resolved:

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