WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-12997

Caring Healthcare - Payroll deduction Report

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Medium
    • Resolution: System Behaviour
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      White Label
    • Company:
      Caring Healthcare
    • Module:
      BenAdmin - Report
    • Severity:
      Simple

      Description

      We are getting amount on the payroll deduction report for Caring Heath Care and other HUB groups. Below is an example from Caring Healthcare. The amounts should be a single payroll deduction and it is giving us 4x

        Attachments

          Issue Links

          relates to

          Support Activity - Support Activity WT-7230 NSHE Payroll Deduction report shows double cost

          • High - Serious problem that could block progress.
          • Resolved

          Support Activity - Support Activity WT-9023 NSHE incorrect amount pulling on payroll report

          • High - Serious problem that could block progress.
          • Closed

            Activity

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            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Debbie Kulling,

            My apologies.
            Could not analyze this issue today.
            You can expect an update on this, no latter than 10-Jan-2018.

            Thank you!

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , My apologies. Could not analyze this issue today. You can expect an update on this, no latter than 10-Jan-2018. Thank you!
            Hide
            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Debbie Kulling,

            Have checked mentioned issue for report named "Payroll Deduction" in Standard Reports.

            Following are the updates for mentioned employee's Dental election on Feb 2018 report:
            Cost appearing on Billing Report : $50.64 (monthly)
            Cost appearing on Payroll Deduction Report : $101.28 (2x monthly cost)

            For Payroll report, cost appearing is double as Start and End date of pay period is spanning across 2 months, in our case between Jan 2018 and Feb 2018. Hence the cost appearing is sum of (Jan 2018 monthly cost + Feb 2018 monthly cost). This is by implementation and is a known issue.

            We need to reanalyze the purpose and exact requirement for Payroll Deduction report. This report internally uses output of Billing Report except for adjustment part. Kindly use Billing report for now, to get the exact monthly cost.

            Do let us know, if any more details are required.

            Thank you!

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Debbie Kulling , Have checked mentioned issue for report named "Payroll Deduction" in Standard Reports. Following are the updates for mentioned employee's Dental election on Feb 2018 report : Cost appearing on Billing Report : $50.64 (monthly) Cost appearing on Payroll Deduction Report : $101.28 (2x monthly cost) For Payroll report, cost appearing is double as Start and End date of pay period is spanning across 2 months, in our case between Jan 2018 and Feb 2018. Hence the cost appearing is sum of (Jan 2018 monthly cost + Feb 2018 monthly cost). This is by implementation and is a known issue. We need to reanalyze the purpose and exact requirement for Payroll Deduction report. This report internally uses output of Billing Report except for adjustment part. Kindly use Billing report for now, to get the exact monthly cost. Do let us know, if any more details are required. Thank you!

              People

              Assignee:
              dkulling Debbie Kulling
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

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                Updated:
                Resolved:

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