WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-13030

Symphony - Child Life rate is getting dead after enrolling in plan

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Company:
      Symphony
    • Item State:
      Production Complete - Closed
    • Sprint:
      WT Sprint 40 - Bugs, WT- Sprint 42

      Description

      Please see the attached report of enrollments whose amount per pay is off. For an election of $10,000 in Child Life should be $1.00. These members are showing $0.10 in the reports.
      I went to a record and attempted to update the amount by selecting another enrollment $5,000, then reselecting $10,000 but the cost reverted back to $0.10 once I selected enroll. The only way I got it to stick was to WAIVE coverage, go out of the Child Life Plan, return to the plan and elect the $10,000. This allowed the plan to save the enrollment and the correct per pay.

      Per Jenni Fernandes:
      I am noticing that the reports are wrong but the record itself is correct. I am sending this to Dev.
      These are the records I see with $0.10 but when I go into the record they are showing correctly.
      Last Name First Name
      BATES KELLY
      BADGEROW DESIREE
      WILSON LAKEISHA
      JACKSON NIKKAA
      BRADLEY LATUNYA
      TAGO GRILCILDA
      MITCHELL BELINDA
      PEREZ DIANE
      MEYER ERIN
      MILLER-ROBERTS SHUSHAWNA
      HARDWICK CHARITY
      WILLIAMS SAMANTHA
      LEWIS CHARLOTTE

      Please ref: CT-2625

      Yashau

        Attachments

        1. View enrollment history.png
          View enrollment history.png
          206 kB
        2. Test_Scenarios_WT-11746.xls
          14 kB
        3. Symphony Child Life Report 092617 (1).xls
          65 kB
        4. Spouse Voluntary Lifeone.xls
          24 kB
        5. Spouse Voluntary Life.xls
          34 kB
        6. FW Production Deployment Request 124.msg
          76 kB
        7. Employee Voluntary Lifeone.xls
          103 kB
        8. Employee Voluntary Life.xls
          157 kB
        9. Child Voluntary Lifeone.xls
          35 kB
        10. Child Voluntary Life.xls
          50 kB
        11. Before.png
          Before.png
          209 kB
        12. After new.png
          After new.png
          209 kB

          Issue Links

          is cloned by

          Bug - A problem which impairs or prevents the functions of the product. NF-5695 Symphony - Child Life rate is getting dead after enrolling in plan

          • High - Serious problem that could block progress.
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. NF-5696 Barrow - Critical Illness rates should not update as per new age band for 'No - not for current year' settings

          • High - Serious problem that could block progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. WT-13029 Barrow - Critical Illness rates should not update as per new age band for 'No - not for current year' settings

          • High - Serious problem that could block progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. WT-13033 CLONE - Barrow - Critical Illness rates should not update as per new age band for 'No - not for current year' settings

          • High - Serious problem that could block progress.
          • Rejected

            Activity

            Ascending order - Click to sort in descending order
            19 older comments
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            As discussed with Gaurav Sodani and Jaideep Vinchurkar moved this ticket from WT to NF project

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - As discussed with Gaurav Sodani and Jaideep Vinchurkar moved this ticket from WT to NF project
            Hide
            Permalink
            umesh.kadam Umesh Kadam (Inactive) added a comment -

            As discussed in Stand-up meeting, covert back this ticket from NF to WT.

            Show
            umesh.kadam Umesh Kadam (Inactive) added a comment - As discussed in Stand-up meeting, covert back this ticket from NF to WT.
            Hide
            Permalink
            gaurav.sodani Gaurav Sodani (Inactive) added a comment -

            Hi All,

            Attaching the production deployment approval email for reference

            Regards
            Gaurav

            Show
            gaurav.sodani Gaurav Sodani (Inactive) added a comment - Hi All, Attaching the production deployment approval email for reference Regards Gaurav
            Hide
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            Verified in Production environment Consider below scenarios:
            Rate Name --------- Effective Date ------- Termination Date
            Child Voluntary Life --------- 11/01/2016 ------ 10/31/2018
            Child Voluntary ADD ---------- 11/01/2016 ------- 10/31/2018
            Scenario 1
            1]Add new employee with effective date 11/1/2016
            2]Enrolled in the Child Voluntary Life with Effective date 11/01/2016
            3]Start OE which is effective from 11/1/2017
            4]Change employee status incomplete to compete with effective date 10/25/2017
            5]Change employee Class Non-union1 to Nonunion2 with effective date 10/25/2017
            The rate is not dead verified by the back-end and Sa utility
            Scenario 2
            1] Change employee status through the import
            2]Change Employee class through the import
            The rate is not dead verified by the back-end and Sa utility
            Scenario 3
            Create New plan and Rate
            Rate Name ---------- Effective Date ----- Termination Date
            Child Voluntary Life ------ 01/01/2017 ------- 12/31/2018
            Child Voluntary ADD ------ 01/01/2017 ------- 12/31/2018
            1]Add a new employee to effective date 01/1/2017
            2]Enrolled in the Child Voluntary Life with Effective date 01/1/2017
            3]Start OE which is effective from 1/1/2018
            4]Change employee status incomplete to compete with effective date 10/25/2017
            5]Change employee Class Non-union1 to Nonunion2 with effective date 10/25/2017
            The rate is not dead verified by the back-end and Sa utility
            Scenario 4
            1]Add a new employee to effective date 01/1/2017
            2]Enrolled in the Child Voluntary Life with Effective date 01/1/2018
            3]Start OE which is effective from 1/1/2018
            4]Change employee status incomplete to compete with effective date 11/25/2017
            5]Change employee Class Non-union1 to Nonunion2 with effective date 11/25/2017
            The rate is not dead verified by the back-end and Sa utility
            scenario 5
            1] Change employee status through the import by future effective date 12/25/2017
            2]Change Employee class through the import by future effective date 12/25/2017
            The rate is not dead verified by the back-end and Sa utility
            working fine as expected

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - Verified in Production environment Consider below scenarios: Rate Name --------- Effective Date ------- Termination Date Child Voluntary Life --------- 11/01/2016 ------ 10/31/2018 Child Voluntary ADD ---------- 11/01/2016 ------- 10/31/2018 Scenario 1 1]Add new employee with effective date 11/1/2016 2]Enrolled in the Child Voluntary Life with Effective date 11/01/2016 3]Start OE which is effective from 11/1/2017 4]Change employee status incomplete to compete with effective date 10/25/2017 5]Change employee Class Non-union1 to Nonunion2 with effective date 10/25/2017 The rate is not dead verified by the back-end and Sa utility Scenario 2 1] Change employee status through the import 2]Change Employee class through the import The rate is not dead verified by the back-end and Sa utility Scenario 3 Create New plan and Rate Rate Name ---------- Effective Date ----- Termination Date Child Voluntary Life ------ 01/01/2017 ------- 12/31/2018 Child Voluntary ADD ------ 01/01/2017 ------- 12/31/2018 1]Add a new employee to effective date 01/1/2017 2]Enrolled in the Child Voluntary Life with Effective date 01/1/2017 3]Start OE which is effective from 1/1/2018 4]Change employee status incomplete to compete with effective date 10/25/2017 5]Change employee Class Non-union1 to Nonunion2 with effective date 10/25/2017 The rate is not dead verified by the back-end and Sa utility Scenario 4 1]Add a new employee to effective date 01/1/2017 2]Enrolled in the Child Voluntary Life with Effective date 01/1/2018 3]Start OE which is effective from 1/1/2018 4]Change employee status incomplete to compete with effective date 11/25/2017 5]Change employee Class Non-union1 to Nonunion2 with effective date 11/25/2017 The rate is not dead verified by the back-end and Sa utility scenario 5 1] Change employee status through the import by future effective date 12/25/2017 2]Change Employee class through the import by future effective date 12/25/2017 The rate is not dead verified by the back-end and Sa utility working fine as expected
            Hide
            Permalink
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment -

            This is deployed and verified on Production.
            Kindly, Update jira accordingly.

            Show
            rashmita.dudhe Rashmita Dudhe (Inactive) added a comment - This is deployed and verified on Production. Kindly, Update jira accordingly.

              People

              Assignee:
              Yashau.Macshate Yashau MacShate (Inactive)
              Reporter:
              Yashau.Macshate Yashau MacShate (Inactive)
              Developer:
              Shailendra Honrao (Inactive)
              QA:
              Rashmita Dudhe (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0h
                  0h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 62.75h
                  62.75h